Addressing and resolving workplace conflicts is one of the biggest challenges managers and employees can experience, however, it’s a critical competency that everyone should have regardless of the size of workplace. By learning to effectively resolve conflict, we turn potentially destructive situations into an opportunity for better understanding, learning and increased performance. Conflict is inevitable because people have different beliefs, values and perceptions. Whether it’s something small or serious, we need to understand what causes conflict in order to get past it. Conflict management plays an important role in both our work and personal lives because unresolved issues only become bigger than necessary and have potentially detrimental impacts. By completing this course, you will learn the foundational knowledge of: The causes of workplace conflict and how to recognize the signs Dangers of workplace conflict Benefits of workplace conflict When to intervene VS when to stay out An introduction to the mediation approach How to reach a resolution and follow-up Prevention tactics